1. Introduction

We are committed to protecting and respecting your privacy

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or interact with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller.

Company name: MachQ Labs

Contact email: support@machqlabs.com

2. Information We Collect

We may collect and process the following types of personal data:

• Identity information (such as name).

• Contact information (such as email address and billing/shipping address)

• Payment information (processed securely by third-party payment providers)

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, time spent on site)

• Communications (emails or messages you send us)

3. How We Collect Your Data

We collect data when you:

• Place an order or create an account

• Contact us via email or forms

• Subscribe to communications

• Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

• Process and fulfil orders

• Provide customer support

• Communicate with you regarding your enquiries or orders

• Improve our website and services

• Meet legal or regulatory obligations

We will not sell or rent your personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract – to fulfil orders or provide services

• Legal obligation – where required by law

• Legitimate interests – to operate and improve our business

• Consent – where you have explicitly provided it

6. Data Sharing

We may share your data with trusted third parties where necessary, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and IT service providers

• Analytics services (such as Google Analytics)

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes it was collected for

• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at support@machqlabs.com.

9. Cookies

Our website uses cookies to improve functionality and analyse performance.

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy (if applicable).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: support@machqlabs.com